My N26 Black MasterCard broke and I am no longer able to make contactless payments with it. When I went on to the app to order a replacement they were asking for €6 to pay for the replacement. I’ve no problem paying for a replacement in the case of the card being lost or stolen however I do have an issue with it when it was damaged. The card was damaged by general use – inserting and removing from the chip reader, something the card should be designed to withstand. I decided to hold off ordering the replacement and instead get on live chat to ask what they could do for me.
This also let me see how their live chat is doing these days. I’ve always found them spot on – quick to connect, quick to reply and very helpful. However, it recents weeks I’ve been receiving comments from readers about N26 customer support and they have not been very positive.