Compensation when your flight is cancelled

  1. What are your rights when your flight is delayed
  2. What are your rights when you are denied boarding
  3. What are your rights when your flight is cancelled
  4. What are your rights when you are downgraded
  5. How to claim and overview

This is the fourth post about EU261 and covers your rights when your flight is cancelled. If your flight is cancelled is your entitled to two things Compensation and Care.

Right to Care

If your flight is cancelled you are entitled to meals and refreshments in a reasonable relation to the waiting time and two telephone calls, telex or fax messages or emails. If you are re-routed and the flight times necessitates an overnight stay you are entitled to hotel accommodation and transport between the airport and place of accommodation. In practise you are usually offered meal vouchers at the airport. In the case of an overnight stay you can be issued with hotel vouchers at the airport. In some circumstances you will need to pay for the hotel and claim the costs back so be sure to keep receipt. Be reasonable however, don’t go to the nearest Ritz Carlton when there’s a Holiday Inn next door.

Should you chose not to take alternative flights you are entitled to a reimbursement within 7 days of the full cost of the ticket of the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, — a return flight to the first point of departure, at the earliest opportunity.


Example 1

Out Bound Dublin -> London
In Bound London -> Dublin

If your flight from Dublin to London was cancelled, you are entitled to not take the alternative flights and request a full refund for both flights which must be completed within 7 days.

If your flight from London to Dublin was cancelled, you are entitled to not take the flight and request a refund for the cost of the London to Dublin flight which must be completed within 7 days.


Example 2

Out Bound Dublin -> London -> Bangkok
In Bound  Bangkok -> London -> Dublin

If your flight from London to Bangkok is cancelled, you are entitled to not take the remaining flights and request a full refund which must be completed within 7 days. You are also entitled to a flight back to Dublin from London at the earliest opportunity.

 

Right to Compensation

If your flight is cancelled you are entitled to compensation depending on the distance of the flight and the length of the delay.

Distance Delay Compensation
<1,500KM < 2 hours €125
<1,500KM > 2 hours €250
1,500KM – 3,000KM < 3 hours €200
1,500KM – 3,000KM > 3 hours €400
>3,500KM* < 4 hours €300
>3,500KM* > 4 hours €600

*Excludes Intra-Community (EU) Flights. Intra-Community flights are compensation at the 1,5000KM-3,000KM rate even if longer than 3,000KM

You are entitled to the compensation above if your flight is delayed unless:

  • you are informed of the cancellation at least two weeks before the scheduled time of departure -or-
  • you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and offered re-routing departing no more than 2 hours before the scheduled time of departure and arriving less than 4 hours after the scheduled time of arrival -or-
  • you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing departing no more than one hour before the scheduled time of departure and arriving less than two hours after the scheduled time of arrival.

 

The same conditions that apply to all of EU261 apply to this article as well. I’d recommend looking at the Things to keep in mind part of the original post if you haven’t already. The last post will be how to claim the compensation and will be completed shortly.

 

Leave a Reply

Your email address will not be published. Required fields are marked *