A lot of my friends and family use Revolut. I have the app and 4 different Revolut cards at this point. I am not Revolut’s biggest fan – I have had bad experiences with their customer support and I find their app very confusing to use, as a result I rarely use Revolut.
I never use them for purchases any more, instead I only occasionally send and receive money from friends and family through Revolut. I find it good especially the ability to be able to request money. However, there is a big flaw in this system. If you request money from your friend and they don’t pay within 9 days the request expires. That’s not the end of the world – but when the request expires it disappears, vanishes, gone without a trace.
There is no way to see expired requests or to retrieve the amount. Even Revolut’s customer support cannot see it. Often, if I am owed money, I’ll send the Revolut requests and forget about it. If they requests are not paid within 9 days there is no record of it. If I do remember to resend the request there is no way to find out how much it was for.
I’m not the only one who has raised this with Revolut but it appears like there is no fix planned. So if you’re requesting money by Revolut make sure to make note of it somewhere else as well!