I have been away for a couple of months so there are a few things I need to catch up on including AddressPal’s new US service. This post will be about two improvements N26 have made in recent weeks. I know at this point it’s seems like every second post is about N26 but this is the last post I have planned regarding N26 except a post about the downsides of N26 which I hope to do this week.
Previously N26 didn’t support MasterCard SecureCode which I quite liked. I find Verified by Visa and MasterCard SecureCode cumbersome to use. Some merchants will only accept debit/credit cards that are signed up to the respective verification program and as a result the N26 MasterCard would be declined at that merchant. On July 25 N26 announced they now support MasterCard SecureCode using their own in-app implementation which does not require the use of yet another password.
Now every time a e-commerce transaction is made on your N26 MasterCard it will be evaluated by N26’s risk model. Should the transaction appear to be suspicious it will require extra verification to be processed. This verification is initiated by a push notification on your paired smart phone. Once you receive this push notification you will have five minutes to approve the transaction.
I haven’t made a transaction that has required the extra verification yet so I cannot speak about the user experience but from reading the press release it appears to be a very good implementation. There is the issue that you must have your paired phone with you to verify the transaction and the phone must have internet connection instead of just entering in a password. However, I would normally have my phone on me and if I’m making a internet transaction the chances are my phone will be connected to the internet as well.
In-app Support Chat
This feature is still under beta testing so it will not appear for all customers. I also suspect it is currently only available on iPhones but I may be wrong. N26 are rolling out In-App support chat allowing you to chat to customer support from within the app instead of having to go to my.n26.com on a web browser. This seems like a logical feature considering N26 calls itself ‘a bank for your phone‘.
— Timo Nowitzki (@TimoNowitzki) August 4, 2017
I updated my Android N26 app today but the option for in-app chat was still not there. I went on live chat on my laptop and they confirmed the in-app chat was still under beta testing. It would only appear intermittently and on certain devices. However, they confirmed it would go live soon but couldn’t give a definite time-frame.
These are two improvements from N26 and I like that they keep adding enhancements. What I would love to see them do is launch their invest, savings and overdraft to Irish customers but I imagine there are regulatory issues which is delaying the process and of course Ireland would be a relatively small market compared to Germany.