My experience with N26 customer support

I did say I would try to cut down on my N26 posts but I have been asked by a few readers how I find N26 customer support. If you have any questions you can comment on a post or email me. A lot of the new fin-tech companies including N26 and Revolut have had problems with customer support. They have grown so quickly they just can’t keep up. Previously I’ve heard of issues with N26 but in my experience I’ve found them very good. The major drawback is they are not open 24 hours which hopefully will change soon.

You can contact N26 by email, phone or on live chat via my.n26.com (in app live chat is still under testing). N26 support hours are: Monday – Friday 6:00 – 20:00 and Saturday 7:00 – 19:00 Irish time. I haven’t rang N26 yet so cannot comment on the experience. The Irish number is (+353) 0768887666.

I recently got double charged by TicketMaster who claimed that only one payment went through but N26 said both were completed. TicketMaster initially stopped replying to me so I went on N26 live chat to enquire about a chargeback. I was connected to an agent immediately and the agent was very helpful. He confirmed both payments were completed and not just authorised/pending. He emailed me a chargeback form and provided the email address to send the form to. The chat lasted about 2 minutes.

I then completed the chargeback form and emailed it back to them. Before I received a reply from N26 I got an email from TicketMaster. The agent that was helping me was off for 4 days and no-one picked up his emails. He confirmed that he would refund the amount if I could cancel the chargeback. I went on Live Chat with N26, again I was immediately connected with an agent and they confirmed they would cancel the chargeback. I received an email later that day confirming that the chargeback was cancelled.

This was my only recent interaction with N26 and it was flawless to be honest. I do hope they will expand their customer service to 24/7 or at least have a hotline for when the MasterCard stops working or is lost/stolen. I got caught out last April when I was abroad as my card stopped working – it turned out it was my fault! I personally have had very good experiences with N26 customer support but maybe I’m just lucky.

In the interest of full-disclosure, links to N26 are affiliate links. Should you click through to N26 via my affiliate link and sign up to their bank account I will receive a small commission payment. These affiliate payments have no impact on my reviewing of the product. If you believe I have been influenced by the potential commission when reviewing a product please call me out. 

2 comments

  1. hmmm… cant find any live chat on my.n26.com – can you provide details???
    and my android devices also refuse to open it at all – there is a direct redirect to play.google.com for app installation. not userfriendly at all….

    1. As far as I know, for Android and Apple devices it will force you to download the app.

      There is always a live chat option on my.n26.com that is on the bottom right of the screen if you log in on a computer. As far as I know its only active 9am to 6pm Monday to Friday.

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