Selecting Seats with Turkish Airlines

Turkish Airlines fly twice daily from Dublin to Istanbul connecting to over 290 destinations worldwide – Turkish fly to more countries than any other airline. I’ve flown Turkish quite a few times before and am always very impressed. Yes Istanbul airport can be crowded but if you have access to the lounge there you’re in for a treat. It’s one of the best business class lounges out there.

One issue with Turkish Airlines is selecting seats can be a bit of a hassle. Sometimes, I can select seats when booking the flight but at least half the time I get an error message or else the option never appears. In this case, there isn’t much you can do on the standard Turkish Airlines website. You can send a direct message to @TK_HelpDesk via Twitter requesting the seats and they will normally assign them within a few hours if not quicker. I have always found @TK_HelpDesk to be very helpful compared to standard Turkish Airlines customer support.

Alternatively, the new Turkish Airlines website which appears to be only available to US customers for the time being allows you to select seats after booking. For this to work, you need to use a VPN to route your traffic through the US and go to turkishairlines.com which should redirect to p.turkishairlines.com

 

Once on the new Turkish Airlines website select Check-in/Manage booking. Here enter in your Last Name and either your ticket number or reservation code/PNR.

 

 

Scroll down to Modify Booking and select Seat.

 

 

Select ‘Choose a seat’ for the flight.

 

A seat map will pop up allowing you to pick seats. There are a couple of things you should keep in mind:

  • You can only select seats within 100 days of departure
  • There is a charge to select exit row seats. Approx €50 from Dublin – Istanbul for example
  • Even after selecting seats you might be moved for operational reasons
  • Check out seatguru.com for tips to find the best seats.

Unfortunately Turkish Airlines IT system lets them down. Being able to select a seat is basic functionality I’d expect all airlines to be able to offer online. Thankfully it appears with the new site Turkish are trying to improve the user experience. It’s still not perfect but it’s improving.

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