1. What are your rights when your flight is delayed
  2. What are your rights when you are denied boarding
  3. What are your rights when your flight is cancelled
  4. What are your rights when you are downgraded
  5. How to claim and overview

I have just realised I never finished the series about EU261. This post will cover what to do in the event you are entitled to compensation under the EU261 regulation. In theory claiming should be easy and straightforward but many airlines will make it a challenging process to complete. You can either do the claims process yourself or enlist a company to do it on your behalf. They will charge a fee for their services. It can be quite difficult to compare companies as few publish their fees online. Refund.me do, and they charge 25% of the compensation.

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  1. What are your rights when your flight is delayed
  2. What are your rights when you are denied boarding
  3. What are your rights when your flight is cancelled
  4. What are your rights when you are downgraded
  5. How to claim and overview

This is the fourth post about EU261 and covers your rights when your flight is cancelled. If your flight is cancelled is your entitled to two things Compensation and Care.

Right to Care

If your flight is cancelled you are entitled to meals and refreshments in a reasonable relation to the waiting time and two telephone calls, telex or fax messages or emails. If you are re-routed and the flight times necessitates an overnight stay you are entitled to hotel accommodation and transport between the airport and place of accommodation. In practise you are usually offered meal vouchers at the airport. In the case of an overnight stay you can be issued with hotel vouchers at the airport. In some circumstances you will need to pay for the hotel and claim the costs back so be sure to keep receipt. Be reasonable however, don’t go to the nearest Ritz Carlton when there’s a Holiday Inn next door.

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  1. What are your rights when your flight is delayed
  2. What are your rights when you are denied boarding
  3. What are your rights when your flight is cancelled
  4. What are your rights when you are downgraded
  5. How to claim and overview

This is the third post regarding EU261 and covers your rights when downgraded by an airline. (I know I skipped your rights when cancelled – I’ll get that post done tomorrow!) Article 10 deals with downgrading and upgrading and is quite short and straightforward.

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  1. What are your rights when your flight is delayed
  2. What are your rights when you are denied boarding
  3. What are your rights when your flight is cancelled
  4. What are your rights when you are downgraded
  5. How to claim and overview

This is the second post on EU261 which states the rights travellers have when flying. This post will outline what happens when you are denied boarding. Most airlines oversell flights as they expect a certain percentage of passengers to be no-shows. In the case where more passengers turn up than there are seats on the aircraft the airline will need to offload the excess passengers. EU261 states that before the airline can involuntarily deny boarding to passengers they must solicit volunteers to give up there seat on the flight in exchange for benefits. In the case of voluntary denied boarding, the benefits are to be agreed between the passenger and the airline. It is important to use the compensation for a involuntary denied boarding as a baseline when negotiating compensation.

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EU261 came into effect in 2005 and outlines compensation due to passengers when they experience denied boarding, cancelled flights, delayed flights or downgrading. The regulation can be confusing enough and a lot of people don’t fully understand it or even know about it. Some people may have only heard of EU261 when Ryanair added a €2 EU261 fee to all bookings in 2009. This post will cover what you are entitled to when your flight is delayed. I will cover the remainder in the coming days.

  1. What are your rights when your flight is delayed
  2. What are your rights when you are denied boarding
  3. What are your rights when your flight is cancelled
  4. What are your rights when you are downgraded
  5. How to claim and overview

Continue reading