They say all relationships go through tough times and this is certainly the case with N26 at the moment. I have always been a big fan but in the last few months there have been some small incidents which has made me consider looking around for another bank. The lack of new features, an issue with a chargeback (they’ll be a post about it soon) and now my Black MasterCard has broken.
I’ve never once broken a debit or credit card. However, I did note when the Black MasterCard arrive it was a bit flimsy. This is particularly worrying as the card has a long expiry date – my card that arrived in early 2017 has an expiry in 2021. Well it finally happened, the card snapped as the shop assistant took it out of the chip reader. Chip and Pin and swipe transactions still work but contactless have stopped working. – Thankfully N26 support Google pay so I can still do contactless payments that way.
N26 recently launched a new online “app“ or as most people would call it a website. I was a bit confused when it was launched and the amount of comments about it on various forums online. It appeared that this was the first time they offered online banking which is not true. In fact, when this new online banking was launched it was missing a way to search transactions which is a big omission. This feature has now been added. I always leave it a few weeks before reviewing updated apps and websites as I know it takes a while to get used to the change. In this case, my overall feeling is.. meh.
There are some features I really like – you can now edit transaction categories and tags online. This is a big improvement however, I’d love if they took it a step further and allowed you to change tags and categories in bulk. They also offer “dark mode” which is a dark colour scheme and a discreet mode where your balance and transaction amounts are blurred. I like the idea of discreet mode however, I’d prefer if only the balance was blurred and the transaction amounts were not.
It has been far too long since I’ve made a post. I’ve got a long list of posts I want to do so hopefully I’ll get a post out every couple of days. As anyone who follows this blog would know, I have a N26 Black Current account with N26. The N26 Black account is their premium account in Ireland which costs €5.90 per month. It includes no foreign ATM fees, free travel insurance, mugging insurance, mobile phone insurance and extended warranty. When you sign up, you enter a 12 month contract. I’ve had to claim for delayed luggage on their travel policy and found it good.
I have been a N26 black customer for over 12 months now and was interested to see what happened when the contract was over. 8 weeks before the renewal date I received an email from N26 stating “In 8 weeks, your N26 Black membership will automatically renew for another year at a pricing of €5,90 per month.” Then on the day of renewal I received another confirmation email saying the policy has been renewed for another year.
N26 seem to be very upfront and give you plenty of notice when the account is due for renewal. Once it is renewed you start another 12 month contract. I had hoped after the initial one year, it would roll over on a monthly basis but this isn’t the case.
Either way it doesn’t effect me. I’ve no plans to move bank accounts any time soon. I’m still very happy with N26.
You can view all posts about N26 on the Mega Post.
In the interest of full-disclosure, links to N26 are affiliate links. Should you click through to N26 via my affiliate link and sign up to their bank account I will receive a small commission payment. These affiliate payments have no impact on my reviewing of the product. If you believe I have been influenced by the potential commission when reviewing a product please call me out.
It is no secret that I am a massive fan of N26. I signed up to N26 black around a year ago and have used it as my primary bank account since. There have been some small issues but overall I have been very happy. A month ago I was in America for three weeks due to work and took an Uber to and from the office each day. I’d often also get UberEats delivery in the evening. Each time I would also tip the driver. The way Uber charges the tip comes up as a separate transaction. This meant each day I’d have 6 transactions from Uber. I didn’t think anything of it and my N26 Black Card was working perfectly.
Earlier this week I posted that N26 has changed their ATM Fair Use Policy. Irish customers get 5 free euro ATM withdrawals per month with each additional euro ATM withdrawal costing €2. ATM withdrawals in foreign currencies incur a 1.7% fee. This fee is waived for N26 Black customers which means if you have a N26 black account you are limited to 5 free euro ATM withdrawals but had unlimited free ATM withdrawals in foreign currencies each month. This is a feature I have used a lot. In nearly a year of being a N26 Black customer I’ve completed 2 or 3 euro ATM withdrawals but probably close to 50 foreign withdrawals.
When I was last travelling two weeks ago, a notification appeared on my N26 app saying the ATM fair use policy starts today. This notification no longer displays – but I was certain it said ATM withdrawals in foreign currencies would be included in the fair use policy. I posted about this change and it appears I was the only one who got this notification. I reached out to N26 and they confirmed there has been no change to the ATM fair use policy.