My N26 Black MasterCard broke and I am no longer able to make contactless payments with it. When I went on to the app to order a replacement they were asking for €6 to pay for the replacement. I’ve no problem paying for a replacement in the case of the card being lost or stolen however I do have an issue with it when it was damaged. The card was damaged by general use – inserting and removing from the chip reader, something the card should be designed to withstand. I decided to hold off ordering the replacement and instead get on live chat to ask what they could do for me.

This also let me see how their live chat is doing these days. I’ve always found them spot on – quick to connect, quick to reply and very helpful. However, it recents weeks I’ve been receiving comments from readers about N26 customer support and they have not been very positive.

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I did say I would try to cut down on my N26 posts but I have been asked by a few readers how I find N26 customer support. If you have any questions you can comment on a post or email me. A lot of the new fin-tech companies including N26 and Revolut have had problems with customer support. They have grown so quickly they just can’t keep up. Previously I’ve heard of issues with N26 but in my experience I’ve found them very good. The major drawback is they are not open 24 hours which hopefully will change soon.

You can contact N26 by email, phone or on live chat via my.n26.com (in app live chat is still under testing). N26 support hours are: Monday – Friday 6:00 – 20:00 and Saturday 7:00 – 19:00 Irish time. I haven’t rang N26 yet so cannot comment on the experience. The Irish number is (+353) 0768887666.

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