I’ve been a fan of Parcel Motel since the very beginning. As I buy online a lot, I find the UK delivery address very handy. I also like the fact that it is a locker based system, which means I can collect at any time fo the day. Unfortunately, the locker based system has its drawbacks – there is a finite number of lockers in each Parcel Motel. To make the situation worse, Parcel Motel have recently closed my closest Motel. My closest Motel now is twice as far away.

It is well documented that Parcel Motel (and pretty much all courier services) get overwhelmed during Black Friday and the run up to Christmas. Parcel Motel in particular is vulnerable due to the limited capacity. They have tried to stay on top of the Christmas rush this year by opening up a ‘pop-up’ collection point in Kilmacud Crokes GAA Club. I received an email early November announcing this location and encouraging me to switch. However, it is quite out of the way for me so I decided not to.

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This was the first time that I sent a parcel using Fastway’s Parcel Connect service. I’ve used it several times to receive items and never had any real issues, however, I always found Parcel Motel quicker and the 24 hour lockers give it the edge over Parcel Connect for me. I needed to return some items to Asos. They offer three free ways to return items – a prepaid An Post label, prepaid Parcel Connect label or return via MyReturns.ie. I used An Post’s ReturnMyShopping.ie service to return another parcel  to Boohoo so thought I’d give Parcel Connect’s return service a try for comparison.

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  1. The Race
  2. The Race: Update 1 – Parcels arrived to Virtual Address
  3. The Race: Update 2 – One has arrived!
  4. The Race: Update 3 – Second one has arrived!
  5. The Race: Update 4 – AddressPal has arrived
  6. The Race: Update 5 – The Race is Over!

 

The last parcel to arrive was DPD Parcel Wizard which actually arrived on Monday. I was away without my laptop which is why the update is only happening now – on Friday. I had selected the local store to collect the Parcel Wizard from using their new DPD Pickup service. When the parcel first was processed by PW I was advised it be ready for collection from Thursday 1st (the day after they received the parcel). However, this never happened and the status of the parcel swapped between In Transit and Held at Depot several times. I went on live chat for an update but never heard back – I will be doing a further post about the problems I’m having with DPD Parcel Wizard once the remaining two parcels are delivered. Both are overdue by a week.

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  1. The Race
  2. The Race: Update 1 – Parcels arrived to Virtual Address
  3. The Race: Update 2 – One has arrived!
  4. The Race: Update 3 – Second one has arrived!
  5. The Race: Update 4 – AddressPal has arrived
  6. The Race: Update 5 – The Race is Over!

 

At first I expected Parcel Connect and Parcel Wizard to be in a fight for first place and Parcel Motel and AddressPal to be in a fight for last. Parcel Connect was ready for collection in Dublin the next working day coming first and Parcel Motel was delivered Sunday coming second. Well today I got the text and email that the AddressPal parcel was ready for collection. A quick trip to my local post office and it’s collected.

AddressPal Arrived

 

I had expected Parcel Wizard to be ready next working day as well however, Parcel Wizard has come last. Well it hasn’t even arrived yet. I have three parcels with Parcel Wizard. The book that was part of this race seems to be out for delivery today and will be ready for collection this evening. I’ve been on live chat several times about the other two parcels and was promised call backs.  Overall, I’ve been very disappointed with Parcel Wizard. Its actually the only service I would consider not using again.

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  1. The Race
  2. The Race: Update 1 – Parcels arrived to Virtual Address
  3. The Race: Update 2 – One has arrived!
  4. The Race: Update 3 – Second one has arrived!
  5. The Race: Update 4 – AddressPal has arrived
  6. The Race: Update 5 – The Race is Over!

The last update on the Race was on Friday. I was expecting the Parcel Wizard parcels to be delivered on Friday – I was advised on Live Chat they would be. Originally they were due to be delivered on Thursday. Well it never showed up. Hopefully they’ll be ready for collection tomorrow but I’m not overly confident. Have to be honest I’m very disappointed with Parcel Wizard. People rave about them on Boards.ie but my experience has been very poor based on the three of my parcels they currently have.

I had been expected the Parcel Motel to be ready on Saturday evening, but it was actually this morning when it was stored in the Motel. While it was delayed compared to what I am usually used to, I think Parcel Motel is doing great work this year. They have also put out buses to pickup points allowing people to collect parcels from their bus if the motel is full. At the end of the day, if the motel is full theres not much they can do. Although I do think they could be more open about the delays.

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