Watch your designated Parcel Motel location…

I have always been a big fan of Parcel Motel from the beginning and would tend to defend them during the busy periods. I feel some people are unrealistic when they expect no delays during the Christmas rush, – as it is a locker system there is a finite number of parcels that can be stored in a motel at a time. With this in mind there are certain things Parcel Motel could consider doing to improve the experience. If I was in charge I’d try to improve customer support during the busy periods. I seem to be in a…

Parcel Motel during Christmas

I’ve been a fan of Parcel Motel since the very beginning. As I buy online a lot, I find the UK delivery address very handy. I also like the fact that it is a locker based system, which means I can collect at any time fo the day. Unfortunately, the locker based system has its drawbacks – there is a finite number of lockers in each Parcel Motel. To make the situation worse, Parcel Motel have recently closed my closest Motel. My closest Motel now is twice as far away. It is well documented that Parcel Motel (and pretty much…

Returning Parcels with Hermes and Parcel Motel

Parcel Motel allows you to return items to a whole bunch of retailers. Some of these retailers are actually couriers including Royal Mail, Collect+ and Hermes. A lot of online shops in the UK will provide a prepaid label to allow you to return the item free of charge. However, often this label is only valid within the UK. So with Parcel Motel return service, you drop off the parcel at a Parcel Motel, they collect it and bring it up to Northern Ireland where it is handed over to the courier. It is extremely good value starting at €3.50…

Returning a parcel using Parcel Motel and Collect+

It’s been a while since I’ve sent a parcel using Parcel Motel but in the last two weeks I’ve had to send a lot of parcels so I thought it would be helpful to do some posts. I’ve reviewed sending with Parcel Motel and Collect+ before as well as using the standard Parcel Motel Send to UK Service. In the last two weeks I’ve used the following services: Parcel Motel and Collect+ to return a package to Amazon in the UK Parcel Motel return to Next service Parcel Motel standard Send to Ireland service Parcel Motel return to UK with…

Parcel Motel – Lost Parcel – Resolved

I wrote a post last Wednesday about a parcel being delivered through Parcel Motel that was delayed. I’ve been accused of being a Parcel Motel apologist several times but I stand by my belief that Parcel Motel is by far the best UK virtual address in my experience.  I’ve had one or two delays which have always been resolved quickly. This was the first time one of my parcels was seriously misrouted/delayed and the first time I needed to contact their customer support so I was interested to see how it would go. Parcel Motel have been criticised many times for their poor…